Get Automated 360 Degree of CustomersCustomer HistoryMarketing OpportunitiesCustomer CareWholesaler RelationshipsReal-Time Monitering
Thoroughly know your clients with all the details you require in a single system.
360-Degree Views
Get access to a 360-degree look at your entire contacts and client communications and the freedom to handle all kinds of associations, from retail client to wholesale customer, to product supplier.
Integrated CRM System
Kaizen offers an integrated CRM system which facilitates real-time monitoring of call notes, order history and emails. Kaizen unites every consumer and supplier data with the other parts of your company - such as order management, the point of sale and accounting.
What is Kaizen?
Accomplish the Impossible with small steps
Add ValueEliminate WasteLower CostsSet SystemsChange for GoodMore Productivity
We built our platform on a foundation of the philosophy of Kaizen. After seeing many businesses wanting to change and improve their business we created Kaizen as a not just a software but a system. We incorporate Kaizen to help you create a series of small changes that lead to enormous and permeant success.
Automate and precisely target your email marketing, acquire loyal customers and build a synchronized, customer first strategy throughout the organization using Kaizen's robust, integrated CRM software.
Marketing Opportunities
Kaizen integrates with email, SMS, and chat via automatic contact segmentation, enabling you to completely automate your company's marketing from beginning to end.
360-Degree Outlook
Orders, emails and call notes will be logged against contact records, offering you an entire history of every relationship, and the ability to access a synchronized customer-first approach.
Complete History
With the ability to access complete order history and client interactions, your team will be able to bring together their approach towards your clients, immediately enhancing the client support you could offer.
Systemize Segmentation
Our contact segmentation system e-commerce 360 function makes targeted marketing campaigns effortless, allowing you to benefit from new business or fantastic upsell business opportunities.
Wholesale Relationships
The ability to access a complete client audit trail and past order history means that you'll be able to operate efficiently with your wholesale customers and develop long-lasting relationships with their company.
Integrated CRM
Using your CRM integrated with all orders and accounting, find out which clients are your company's most or least profitable and in which clients you need to invest more time.
Kaizen has all of the capabilities you'll want to obtain a 360-degree look at your customers and various marketing activities, allowing you to generate loyal consumers, develop long-lasting relationships and noticeably elevate your consumer support.
All orders, emails, call notes and various other activities are logged against contact records, offering you and your staff with an extensive timeline of every connection, and a synchronized approach throughout the company, irrespective of who your clients are speaking with.
Kaizen's CRM also integrates with your accounting to enable you to figure out which clients are your most rewarding ones to ensure that you find out who to spend additional time on for targeting or talking.
Segmented Email Workflow
Whenever you segment clients in Kaizen, this instantly adds them to linked e-mail lists. With Kaizen's highly useful workflow automation tool, you can make rules to automatically segment your company's contacts, automating your company's email marketing from beginning to end.
Automated Emailing
With Kaizen’s highly useful workflow automation tool, you can make rules to automatically segment your company's contacts, automating your company's email marketing from beginning to end.
Kaizen records which products your clients have purchased from your business and other valuable order details. This attribute helps you can build targeted marketing campaigns promptly and efficiently, enabling you to benefit from attractive upsell and cross-sell opportunities along with new business.
Wholesale CRM
By having access to real-time accounts receivable management, it's easy to keep close track of which customers still need to pay you money for products or services they’ve received. Provide credit, payment terms and settlement discounts for your wholesale clients to push sales, and assign accounts to sales associates all set to track their performance throughout your company.
Find critical client accounts that haven’t been contacted in recent times, while keeping the wholesale side of your company running profitably and successfully.
Integrate With Your Tech Stack
We integrate with all the prominent sales channels, marketplaces, and services which means you don't have to give up on your technology stack. Simplify your sales and generate leads using an integrated CRM system, a robust all-in-one back office solution for retail merchants and wholesalers.
Get a real-time 360-degree view of your clients through CRM and marketing by integrating it with each of your orders, inventory, purchasing, accounting and reporting in a single system.
Chat & SMS Customer Service
Using Kaizen, you receive an opportunity to regulate your entire omnichannel communications. The Kaizen platform enables to add in text messages, ticketing, chat, e-mail texts, and many other sales and marketing communications.
Kaizen is built to support various businesses develop a holistic picture of your company's potential customer, helping you to customize services for them. Kaizen's platform consists of chat, SMS, ticketing, to make sure that all team divisions obtain crucial metrics from customer’s behavior throughout all platforms.
See Customer's marketplace Data
Kaizen helps make the link to marketplaces and price comparison sites fast and straightforward. Capabilities for controlling client connections and marketplace information comes in-built with the solution.
The design of the solution is as per the understanding of the formal specifications for selling and marketing products on marketplaces. Kaizen allows the organization to manage, control, and report on each customer conversation coming from all communication channels and offer helpful and trusted assistance.
A powerful all-in-one back office solution for retailers and wholesalers
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Discover the reason why Kaizen is the perfect solution to suit your organization and the way it could improve your company's workflows using a tailored demo from our business specialists.
