Successful companies realized long ago that outsourcing their applications support and maintenance to experienced and reliable partners reduces cost and helps them to focus on their core business. In today's competitive global marketplace, Enterprises have significant investments in IT to execute their business with appropriate returns. In addition, it is natural to believe that large enterprises spend 75-80% of their IT budget on application maintenance. It is implicit that Application maintenance presents the most potential for cost savings in global enterprises.

i-CustomSoftware offers Application Maintenance and Support services, which include providing design and development for products, bug fixing, enhancements, operational level support and product level & quality assurance testing, which helps the enterprise to maintain the complex applications in control with less cost. At i-CustomSoftware a well developed customized application is only a means to an end- the end being the successful integration of the IT solution into the business process. To achieve this end the effective maintenance and support of the application gain paramount importance.

We offer a cost effective solution to customers through:

• Focus on performance measures and continuous improvement besides Service Level Agreements (SLAs)
• Timely resolution of issues and root cause analysis of each issue
• Established support matrix offering Help Desk services
• Corrective Maintenance
• Adaptive Maintenance
• Perfective (preventive) Maintenance

We support and maintenance helps your organization by:

• Ensuring your applications are available when you need them, whether it is support for 24 hours, 7 days per week mission-critical support, or during business hours only.
• Allowing you to respond to rapidly changing business environments by having the appropriately skilled and knowledgeable staff always available.
• Providing continuous updating of your underlying technology so your application is never out of date.
• Freeing up your own experienced resources for use in other revenue generating projects and activities for your organization.