FAQ's

Our priority is to deliver outstanding customer service, and we are committed to ensuring your satisfaction! If your plants arrive damaged or fail to thrive within 30 days of receipt, we will gladly issue a gift card or refund for the original purchase price of plants. To report any order issues within the 30-day guarantee timeframe, please contact us immediately by phone at 1.888.266.4370, option 1, or via email. We strive to address your concerns as promptly as possible; however, please allow us up to 1-3 business days to thoroughly investigate and provide tailored solutions to meet your needs.

Not covered within our guarantee:
We do not offer refunds for natural variations in bloom colors, as we provide information on the most common bloom color for each species. It is important to note that some natural variation is expected within a specified range, such as flowers classified as orange-red. Plant loss due to unfavorable weather or severe temperatures during transit and/or after receipt**, delays due to an incorrect shipping address, neglect, incompatible zones, insects or animals must be your responsibility. We cannot be held liable for shipping charges or any amount greater than the purchase price of the plants in question.

** Our young plants require optimal temperatures to thrive and may struggle in extreme weather conditions. This includes temperatures below 38°F (brrr, too cold!) or above 85°F (ouch, super hot!). We recommend researching the temperature patterns in your area for the assigned shipment date by referring to a reliable weather website. Patience is crucial for successful gardening, so if the current shipment date is unsuitable for your area's temperatures, please revisit when it aligns with a more suitable time to ship plants.

Our plants are grown outside in the elements so they are strong and hardened off when you receive them. We offer plants in standard 4” pots or cell packs. Your plants will arrive securely in our custom made, exclusive packaging. Please see our Instructions here.

To see what's currently available, click on the Availability filter and choose “Available Now” from the dropdown. To further narrow your search, use the additional filter buttons and click FIND after each selection of filters.

Due to varying growing cycles, our entire plant catalog is not available year round. You can add any unavailable plant to a WISH LIST to be notified when the plant becomes available. We cannot accept orders for items that are not available at the time of ordering.

We have also provided our current 2021 Propagation Schedule online to see our projected upcoming crops.

Purchasing plants does not remove the plant from your wishlist. You must manually remove the plant by logging in HERE.

Soil:
Always amend your soil when transplanting, especially when planting into clay. For succulents, a handful or two of small (<1/4") lava rock will really help improve drainage and discourage rot. It is also a good idea to mulch, with compost, around, but not touching, the plant to hold in moisture and suppress weeds.

Sun:

• Full Sun: At least 6 hours of direct sunlight
• Part Sun: 4 - 6 hours of direct sunlight. PM sun okay
• Part Shade: 4 - 6 hours of direct sunlight. PM sun not okay
• Bright Shade: Dappled sun most of the day, some direct sunlight. AM sun is best
• Shade: Dappled sun OK. Some AM sun OK.

Water:

To establish new plants, water frequently at first, then decrease watering to 2-3 times a week for the first month. Low-No Summer water plants may need average water for up to a year.

• Moist: Soil never fully dries out
• Average: Water 1 - 4 times a month once established
• Low: 1 - 3 times a month once established
• No Summer Water: No summer water once established. May require average or moist conditions at other times of the year

Plant Types:

• Annual: A plant that completes its life cycle within one year
• Perennial: A plant that lives more than two years
• Biennial: A flowering plant that takes two years to complete its life-cycle
• Monocarpic: A perennial that dies after flowering
• Shrub: A perennial plant shorter than 20 ft with woody stems or branches
• Tree: A perennial plant with an elongated stem or trunk supporting branches. Ranges 15 - 60+ feet tall

Find Your USDA Zone - HERE

We want you to be thrilled with your plants! Please make sure to do your research on whether or not the plants will grow in your climate zone, and the best time to plant them. We ship plants year-round, anywhere in the continental US unless restricted by law. If you are unsure about your USDA zone, look it up HERE using your zip code.

You can place your order 24/7 at www.anniesannuals.com or call toll-free 1-888-266-4370 ext. 1; Monday thru Friday 8:00am – 4:00 pm PST. We accept Visa, MasterCard, American Express and Discover. We do not accept cash, checks, or money order. Please review your order carefully. No changes can be made after your order has been placed. We cannot take preorders or accept orders outside of our posted ship date(s).

If an item on an existing order becomes unavailable, it will be placed on backorder for up to 30 days from the original ship date. Unfulfilled backorders will be cancelled at 30 days. We will contact you prior to shipping a backorder or cancelling a backorder.

At Annie’s we take pride in growing our plants on-site, year-round. To better fulfill your order, we must ship within two weeks of your original order date. We cannot ship to a PO BOX or outside the continental US. Please keep in mind that plants can be damaged by extreme heat or cold weather while in transit. Non-plant items ship separately via ground transit.

Ship Date:
The ship date refers to the date the package leaves our facility, not when to expect the package at your door. California orders should be delivered 1 - 2 days after the ship date. All other states should be delivered 2 - 5 days after the ship date. All deliveries are subject to delays by the shipping companies. Annie's cannot guarantee exact delivery times. Please be patient. Annie's plants are very robust and can bounce back from transit stress with a little TLC.

CA orders ship Monday – Thursday
All other states ship Monday – Wednesday

Please choose the time of your order carefully. Make sure it is the proper time to plant in your area. We cannot adjust your ship dates for shipping outside of our posted ship date(s).

PLEASE DON'T REFUSE DELIVERY. Open the box immediately to determine if there is any damage to the plants. If plants arrive damaged, please contact us by phone at 1.888.266.4370 or email within 48 HOURS OF ARRIVAL, so we can make a note in your file. If there is some plant damage, please give the plant a chance to recover. Most plants recover quickly. If you believe there is considerable damage, let us know immediately and we'll be glad to take steps to make it right.

Non-plant items ship separately from plants via USPS.

Returned Merchandise
A gift card or refund will be issued for the original purchase price within 30 days of receiving merchandise. Merchandise must be in original condition and returned at your expense.