In 2011, 7 in 10 Americans said they were willing to spend more with companies they believe provide excellent customer service.
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Centralized Ticketing System
With Fleet, your teams can work together to resolve customer issues quicker. Client data in one place. All that you require lives in a solitary area, with the goal that correspondence amongst you and your clients is effective, important, and individual.
Put a face to each ticket. Comprehend a client's history of collaborations and react with greater clearness.
Ticket Status
Create dynamic ticket status and set color line with your business need.
Ticket Priority
Set priorty to your tickets, that allows you to streamline tickets in flow.
Ticket Source
Create dynamic ticket source and set icon line with your business need.
Ticket Type
Create dynamic ticket type and set icon line with your business need.
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Operators gets notification on any progressions to these tickets—made both by the client and by the other specialist dealing with it. Brign together operators from varios line of business, to give customers a truly unified customer service experience.
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Map your smallest activity with ticket
You can without much of a stretch classify and organize tickets and relegate them to the ideal individuals in your group. What's more, you don't need to stress over numerous operators reacting to a similar ticket any longer on the grounds that everybody in your group can see who is taking a shot at what ticket and its status. It is so natural to set up and utilize that you'll have the capacity to begin settling tickets in minutes.
Map your daily elements
Guarantee speedy steady reactions to normal inquiries by making pre-organized answers.
With mass activities, things like ordering, allocating or erasing a hundred tickets simply take a couple of snaps.
Know who else is taking a shot at your ticket with specialist crash location.
Utilize private notes for inward correspondence.
Get relevant client data from ideal inside your tickets.
