About
At Live Support, we feel that excellent communication and knowledge is the first step towards every meaningful connection we have throughout our lives. This thought extends to the companies that people communicate with every day. We specialize in developing softwares which enables firms to establish that kind of bonds. We would like every client communication to get as crucial as the one right before him. To achieve that, we make experiences which are fun, friendly, and simple to utilize.
The Challenge
Client was looking for customized features viz. Agent Online / Offline via Manager Dashboard, integrations with CRM for better sales opportunity, Set campaign via Manager and Agent, MIS report to monitor customer support etc…
The Approach
Contact us for more information and a free consultation! We re happy to help.
Highlight of How We Helped Increase Revenue
Mobile phone Friendly Chat
Mobile phone clients can receive quick support by merely messaging, and the text messages are routed directly to the advanced Live Support live chat system. Additionally, it will help you save both money and time by reducing the time of each client communication.
Automatic Chat Routing & Queuing
Take care of large chat volumes better & quicker. Minimize client wait times & disperse service load equally throughout your company's team. Admit customer chat requests instantly so when your website visitor triggers a chat request, they could be connected promptly to a specialist.
Reports & Analytics Look At The Real Picture
The facts don’t deceive. Currently, there is a great deal of info on your website carrying vital hints towards your great sales formula. Live Support Analytics concentrate on the information that means the most for your bottom line, including a lot of operator and website performance reports.
Real Time Customer Monitering
View who your online visitors are, where they came from, how they discovered you, and how these people surf your website. Real-time visitor monitoring is a highly useful and incredibly productive part of Provide Support live chat system. Tracking results will enable you to collect information regarding your company's average consumers' demand.
Customize & Give it Your Business Branding
Create a chat window that looks at a component of your site with the help of Live Support's customization possibilities. Every section of the chat window can be customized so it works with all of your website's design. It is simple to modify any area of the chat window, both in regards to it's appearance as well as it's behavior.
THE RESULT
The project run on socket.io, earlier we thought will store messages in DB but we got solution as a socket.io. It transfer messages extremely fast and secure hence we opted socket.io with nodejs server installation.
