Redefine Solutions
Duty-Free Retail Chain Uses The Latest Technology To Increase Productivity And Efficiency
The consultancy helps you get a third-person view of your business. With expert help, you scale quickly. Our experienced consultants identify and help you solve existing business problems. 

Introduction

Duty-free Retail Chains had a major challenge of updating their software to the latest version in a small amount of time. Redefine Dynamics helped Duty-Free Retail Chain by developing a web-based POS system to make it easier for customers to buy products while simultaneously making the company less costly.

  • Eliminate failure to replicate information.
  • Customize promotions for the busiest times of the year.
  • Check for stress and compatibility before implementation.
  • Increased business productivity with automation

Challenges

Duty-free Retail Chains had a major challenge of updating their software to the latest version in a small amount of time. With over 20 databases and 65 companies, that wasn't an easy feat by any means.

Databases were massive, ranging from 50-600 GB, and had issues locking up, and deadlocking the system on occasion. In addition, the customer was experiencing pain points in data management between shops because they were using different POS systems at multiple locations.

Apart from it, they would like to have an automatic tool that can do a full Auto-Test of the main Business Transaction and confirm the amount of time interval the system took to complete it. Apart from the above Challenges, they required integration with many other Financial Systems and SAP.

Solution

The duty-free Retail Chain was struggling with its Challenges and was looking for a dynamic company that could help them. They approached Redefine Dynamics to help them deal with their Challenges. We developed a web-based POS system that made it easier to share seamless shopping transactions with their customers across all of the company's stores.

We implemented a Web Application to complete the project with less cost than licenses. The company is making it easier for its customers to work remotely. We installed a 3-tier ERP system in their 35 stores, which allowed them instantaneous transactions and accurate information no matter what device they were using. Redefine developed Complaint Management Module, which was integrated with the Sales module.

Auto Generation and E-Mailing of Installation and Warranty data to vendors made the concerned teams very efficient in After Sales Service & Complaint management. We developed Complaint Management Module, which was integrated with the Sales module. Auto Generation and E-Mailing of Installation and Warranty data to vendors made the concerned teams very efficient in After Sales Service & Complaint Management.

We also designed a configurable Offer Management Module; this was to manage their offer to the Specific Branch, Product, Duration, etc. After the successful implementation, we integrated their ERP System with an E-Commerce platform. With Power BI, they can keep up with the important figures of their business and get a clear understanding of what's happening.

Results

Implementing all the suggestions provided by Redefine Dynamics Duty-Free Retail Chain has expanded its business. All POSs are integrated with the single BackOffice NAV / SAP database at the store, enabling them to replicate information simultaneously.

Now they have customization of Festival season schemes / Promotions. NAV provided a matrix displaying a perfect picture of Sales per period, per shop, and per category. An automation stress tool to check the NAV / SAP stress and its capabilities. Today Duty-Free Retail Chain has expanded its profits with NAV.

Duty-Free Retail Chain Uses The Latest Technology To Increase Productivity And Efficiency